——— We're listening
Feedback & Complaints
——— Your voice
Tell us how we'redoing.
Feedback — positive or critical — helps us keep our practice safe, transparent and accountable. Young people, families, carers, staff and partner agencies are all welcome to raise a concern.
Acknowledged
We confirm receipt of your submission within two business days.
Reviewed
A senior social worker reviews the concern and gathers any context.
Resolved
We respond with the outcome, actions taken and any changes to practice.
Submissions are treated confidentially and shared only with the people needed to resolve the matter. If a young person is at immediate risk, please call our after-hours line on 0405 963 408 or emergency services on 000.